At The Core Consultancy, we believe in clear communication and a transparent experience for all our clients. This page outlines everything you need to know about our fulfillment process, including key policies on refunds, returns, cancellations, deliveries, and (since we offer digital services) shipping.
Refund Policy:
We want you to be happy with our services. Here’s when you can expect a full or partial refund:
- Cancellation Before Work Begins: We offer full refunds if you cancel your service request before any work commences.
- Project Scope Changes: If significant project scope changes occur after the initial agreement, and we cannot accommodate them within the timeframe or budget, a partial refund based on completed work may be offered.
- Technical Issues: In the rare case that technical issues on our end prevent service completion, we will offer a full refund or work diligently to resolve the issue and complete the service as agreed.
We encourage clear communication throughout the project. Discussing any potential changes or concerns early on can help avoid refund complications.
Return Policy:
As our services are delivered digitally, physical returns are not applicable. However, in certain situations, we may offer alternative solutions:
- Partially Completed Projects: If we cannot complete a project due to our technical issues, we will offer a full refund or work to rectify the problem.
- Client-Side Changes: If project requirements change significantly after the initial agreement, we will discuss alternative options or next steps. Refunds due to client-side changes are generally not offered.
Cancellation Policy:
We understand that plans can change. Here’s how cancellations are handled:
- Cancellation Before Work Begins: We offer full refunds for cancellations before any work commences on your project.
- Cancellation After Work Begins: If you choose to cancel a service after work has begun, we will not offer a refund. However, we may be able to pause the project and discuss the possibility of salvaging completed work or outlining next steps.
To formally cancel a service, please contact us at contact@thecoreconsultancy.com
Delivery Policy:
Since we offer digital services, physical shipping is not applicable. Once your service is complete, you will receive the deliverables electronically through a secure and reliable method. The specific method may vary depending on the project and file size, but common options include:
- Email: We may directly email you completed files, especially for smaller projects or documents.
- Online Portal: For larger projects or those involving multiple files, we may use a secure online portal where you can access and download your deliverables. We’ll provide you with login credentials for easy access.
- Cloud Storage: In some cases, we may utilize secure cloud storage services like Google Drive or Dropbox to share your deliverables. You’ll receive a link with access permissions to download your files.
We will discuss the preferred delivery method with you during the project planning stage.
Delivery Timeframe:
Our goal is to deliver completed projects within the agreed-upon timeframe outlined in our contract. However, the specific delivery time can vary depending on the complexity of the project and any revisions required.
We will keep you updated on the progress throughout the project and provide an estimated delivery date as soon as possible. You’re always welcome to inquire about the status of your project by contacting us at contact@thecoreconsultancy.com
Revisions & Final Delivery:
We prioritize your satisfaction and offer a revision process to ensure the final deliverables meet your expectations. Once you receive your project files, you can review them and request any necessary revisions.
Our revision policy outlines the number of revisions included in the initial project agreement. Additional revisions may be subject to a separate agreement.
Once all revisions are complete and you are satisfied with the final deliverables, we will consider the project officially delivered.
Security & Confidentiality:
We take data security and client confidentiality very seriously. All your project files are transferred using secure protocols, and we maintain strict access controls to ensure your information remains protected.
Contact Us:
If you have any questions regarding our policies, the fulfillment process, or delivery methods, please don’t hesitate to reach out:
- Email: contact@thecoreconsultancy.com
We are committed to providing a seamless and transparent fulfillment experience. By understanding these
